EARLY CANCEL

Cancellations must be submitted 12 hours prior to class time. Clients may Early Cancel a booked class 12 hours or more before class time with no penalty. Class cancellation can be submitted via MindBody Connect, our website, or via email.

LATE CANCEL- $10

We understand sometimes an unexpected absence can occur. Every late cancellation is subject to the $10 fee. It is at our sole discretion to extend a courtesy and waive the late cancellation fee for the first occurrence. You may not see the fees charged on the same day of the occurrence. 

NO SHOW/ NO CANCEL- $25

A No-Show/No-Cancel means reserving a class but not attending and not canceling out of the class.  A No Show/ No Cancel is different from Late canceling, a No Show means not attending and not canceling. We ask that you ALWAYS cancel out of class if you cannot attend. If you reserve a spot and do not cancel out of class this incurs an automatic $25 charge to your member account.  This is our full Single Class price. There are no grace occurrence of a No Show/ No Cancels. 

Please note, this is aimed to be a preventative measure rather than a penalty. Demand for our classes are high, no-shows and no-cancels limit others from participating in classes who have been wait-listed or who would rather attend.

Note: There is no waiving No Shows/No Cancel fees. All No Shows and No Cancels incur an automatic $25 charge. No Exceptions.
 

SINGLE CLASS OR TRIAL CLIENTS

A Late Cancel and or No Show / No Cancel will result in a forfeit of the class fee paid. No additional fees will be charged but you will not be able to use the class at a later time.  A missed class cannot be transferred or used for another date. No Exceptions.

 

ALL MEMBERSHIPS AUTO RENEW

All memberships will auto renew unless the client sends an email to cancel.  It is the client's responsibility to stop the automatic payment before the date that their monthly membership renews.

  • Membership cancellations require 10 business days notice prior to the monthly billing date.
  • All cancellations must be received in writing via email to info@kairos.yoga.
  • Once the membership auto renews, the same terms and conditions apply that were set forth in the original agreement. 
  • If a cancellation request is received via email after a client's credit card has been charged, there will be no refund provided. No Exceptions.

MEMBERSHIP CANCELLATION POLICY

It's easy to cancel! Please request a cancellation by sending us an e-mail to info@kairos.yoga, ten days before your billing date. If a confirmation email has not been received within (1) business day, please call the studio manager. 

  • Membership cancellations require 10 business days notice prior to the monthly billing date.
  • All cancellations must be received in writing via email to info@kairos.yoga. Verbal conversations, text messages, phone calls and other forms of communication are not acceptable. 
  • If cancellation is received after 10 business days prior to your billing date, there will be a 50% service charge to stop payment on a credit card. To avoid service charges, all cancellation requests must occur 10 business days before your billing date via confirmed email.  
  • There will be no refunds for the month once you signed up for classes. 
  • There will be no refunds If a cancellation request has been received after credit card is charged. 
  • Under no circumstances are date extensions granted.
  • Monthly memberships may not be used by, or transferred to, another person.
  • Please request a cancellation or forward all questions to  by sending us an e-mail at info@kairos.yoga
     

REFUNDS/TRANSFERS

  • There are no refunds on any Trial Classes, Drop Ins, Yoga Pass, Class Packs, or Memberships. 
  • There are no transfers on any Trial Classes, Drop Ins, Yoga Pass, Class Packs, or Memberships. 
     

EXPIRATION DATES

SINGLE CLASS - TRIAL CLASS - 1 WEEK YOGA PASS

  • Expires 3 months after sale date

UNLIMITED MONTHLY MEMBERSHIP

  • No expiration date and auto renewing.